Refund and Return Policy
B2B Product Policy
Because Collsolar provides customized manufacturing solutions, return and refund conditions differ from standard retail products.
1. Customized Products
OEM and customized products cannot normally be returned after production begins.
Customers should confirm:
- Drawings
- Specifications
- Quantity
- Finishing requirements
before production approval.
2. Standard Products
For standard catalog products:
Customers may request return evaluation within:
30 days after delivery
provided that:
- Products are unused
- Packaging is intact
- Products are not customized
Return shipping costs may be the responsibility of the customer.
3. Quality Issues
If products have manufacturing defects, customers should contact Collsolar within:
7 days after receiving goods
with:
- Photos
- Videos
- Product details
- Order information
We will investigate and provide:
- Replacement parts
- Repair solutions
- Product replacement
- Other appropriate solutions
4. Refund Processing
Approved refunds will be processed according to payment terms after verification.
Bank charges or transaction fees may not be refundable.
5. Warranty
Collsolar products include warranty coverage according to the agreed quotation and sales contract.
Warranty terms may vary depending on:
- Product type
- Project environment
- Installation conditions
6. Contact
For warranty or return requests:
Email: